Returns

Our Policies

Refunds

Please note that all sales are final. We do, however, stand by the quality of our art and products. If there are any defects in the art we will replace or repair the art at no cost to you except for the cost of shipping the art back to us. Please inspect your art very carefully upon receiving it. If there are any damages due to shipping or defects you must return it to us within five business days.

Damages from Shipping

Please inspect your parcel carefully before opening it. If the parcel arrives damaged, you MUST take a photo of the damages before opening. Next, please inspect your art to make sure that it has arrived without any damages. Often the exterior packaging can be damaged while the art inside remains intact, so please don’t panic if the exterior packaging is damaged before inspecting the art. We package the art very carefully, but have little control over how carefully it is handled during shipping. If there are any damages, please contact us immediately to make arrangements for shipping it back. Your art will be replaced, and we will make a claim with the shipping insurance. Once your art is received, we will start the production for your replacement and send it to you as soon as it is completed.

Shipping returns

To return your product, please contact us for the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, but having a trackable service will help to ensure that.

Encaustic Repairs

Although we use only the best materials, occasionally the encaustic can peel off the wooden board. Encaustic is a waxy subtance made from beeswax and resin, and sometimes the heat and/or humidity can cause it to peel away from the board. This is something that can happen over time, and is easy for us to repair. If this happens to your encaustic piece, we are happy to reaffix the encaustic to the board to you, free of charge. You would need to return the piece to us by mail, and the shipping costs to send it to us would be your responsibility.

Need help?

Contact us at art [at] guineverejoy.com for questions related to refunds and returns.

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